Overhauling Absence Reporting At Heathrow Express | FirstCare


Heathrow Express provides a high-speed rail link between London’s Paddington Station and Heathrow Airport. It opened in 1998, and runs 4 trains in both directions every hour between central London and Paddington. Heathrow Express currently employs 460 individuals across 8 sites. Inconsistent reporting combined with high absence levels led to the decision to outsource its absence management in 2010.

What the client said

“The absence monitoring tools provided by FirstCare make it easy to track and review absence levels,” explains Geitee, who adds that managers have “relevant data at their fingertips at the click of a button.”

Geitee Janjua, HR Business Partner at Heathrow Express

Results From FirstCare Service

The first 18 months saw a steady decrease in staff absence, from a 12 month rolling absence rate of 3.39% in May 2012 to 2.93% by December 2013, with absence rates remaining low ever since.

Request a consultation

Our free consultations offer prospective clients the opportunity to discuss the absence management challenges
they face, and the appropriate solutions that we can provide, with one of our senior consultants. Book a call today.