Two FirstCare nurses were shortlisted as finalists in this year’s UK Contact Centre Forum (UKCCF) Awards.

October 18^th saw the second of 2018’s FirstCare User Group events, where we invite clients to a notable venue to share service updates, industry insights and networking opportunities.

The summer of 2018 saw the Norovirus bug sweep through the UK, but live data, taken from our reported absences across more than 185,000 employees in the UK, demonstrates that gastro-related illness is actually down on 2017.

Despite predictions that the UK economy would grind to a halt the day after England’s World Cup exit at the hands (or feet) of Croatia, data collected by absence management specialists, FirstCare, tell a completely different story.

For many, improving absence management processes has become ‘old hat’. Promoting wellbeing is the newer, more fashionable agenda. But in reality, absence management remains a crucial part of everyday, working life.

Monday 15th January marks “Blue Monday” - the name given to the day that is claimed to be the most depressing of the year. 

Opening up to a nurse

Many years ago, I had a boss who I got on with very well; we worked hard as a team and had fun too. He knew I wasn’t the type to ‘pull-a-sickie’. Despite my excellent sickness record (a handful of days in 5 years), character and commitment, I hated making a call to him to let him know I was sick. He’d always make me feel like I could come in, but didn’t want to. He’d ask...

Relationships play a huge part in our working lives. In terms of absence, both the good and the bad can create ugly situations that can have a lasting impact.

Up to 300,000 people with long-term mental health problems have to leave their jobs each year, according to a new Government report.